Upheld
Effective date: 19 April 2026
These terms govern your use of Upheld ("the app", "the service"). By using Upheld, you agree to be bound by these terms. If you do not agree to them, please do not use the app.
Upheld is a legal information tool. It helps users in England and Wales understand their rights in relation to employment, housing, and contract disputes. It provides general guidance, interactive triage tools, and template documents.
Upheld does not provide legal advice. It is not a law firm, and using the app does not create a solicitor-client or barrister-client relationship. The information provided is general in nature and may not apply to your specific circumstances.
If you need advice tailored to your situation, you should consult a qualified solicitor or barrister. Nothing in this app should be treated as a substitute for professional legal advice.
Upheld is intended for users aged 18 and over who are based in England and Wales. The legal information provided relates to the law of England and Wales and may not be applicable in other jurisdictions.
You agree to use the app lawfully and in accordance with these terms. You must not:
We make every effort to ensure the information in Upheld is accurate and up to date, but the law changes frequently. We do not guarantee that the information is complete, current, or free from error. You should verify any information before acting on it, particularly in relation to deadlines, limitation periods, and procedural requirements.
Upheld provides template documents such as grievance letters, repair notices, and letters before action. These are intended as starting points. You are responsible for reviewing, adapting, and ensuring the suitability of any document before sending or relying on it.
We accept no liability for any consequences arising from the use of documents generated by the app.
Certain features of Upheld use artificial intelligence to provide guidance and draft content. AI-generated output is provided for informational purposes only. It may contain inaccuracies and should always be reviewed before being relied upon.
Upheld stores your information locally on your device. We do not collect, transmit, or have access to your data. For full details, please read our Privacy Policy.
All content within the app, including text, design, code, and branding, is owned by or licensed to Upheld and is protected by intellectual property law. You may not reproduce or redistribute it without permission.
Documents you generate using the app belong to you. You are free to use, share, and modify them as you see fit.
To the fullest extent permitted by law, Upheld and its operator accept no liability for any loss, damage, or adverse outcome arising from your use of the app, including but not limited to:
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
We aim to keep Upheld available at all times but do not guarantee uninterrupted access. We may update, modify, or temporarily suspend the app without notice.
Upheld may offer optional premium features available via in-app purchase or subscription. Pricing, features, and cancellation terms will be clearly presented before purchase. Subscriptions are managed through your device's app store and are subject to that platform's terms.
We may update these terms from time to time. When we do, we will update the effective date at the top of this page. Continued use of the app after changes are made constitutes acceptance of the updated terms.
These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you are dissatisfied with any aspect of the app, please refer to our Complaints Policy.
If you have any questions about these terms, please contact us at legal@karensafo.com.
Upheld is operated by Karen Safo-Barnieh. Registered in England and Wales.